About Bustem

Bustem helps e-commerce brands identify and take down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse and enforce against it.

Bustem is bootstrapped, profitable, and growing fast: we hit $1M ARR within 60 days of launch and have since scaled to $5M+ ARR with zero outside investors. We’ve enforced takedowns on 100,000+ infringing listings, reclaimed over $1M in lost revenue, and now protect over 120+ brands. Fast-growing startups to global enterprises rely on Bustem to protect their revenue and their brand.

About the Role

We’re hiring a sharp, detail-oriented Brand Protection Analyst to join our global enforcement team. This is an execution-heavy role. You’ll identify real threats, take action across platforms, and follow through until cases are resolved, working across marketplaces, social platforms, websites, domains and ad networks to shut down counterfeit listings, scam stores, fake accounts and other brand abuse.

Who You Are

• 1 to 3 years in trust and safety, brand protection, marketplace operations, fraud, IP enforcement, e-commerce operations or a similar execution-heavy role

• Native or near-native written and spoken English

• Extreme attention to detail and strong follow-through

• Comfortable with repetitive high-volume work

• Strong judgment on what is urgent or worth escalating

• Comfortable working independently in a fast-moving startup

• Reliable internet connection and ability to work flexible hours

• Experience using multiple tools, trackers and online platforms

• Ability to prioritize multiple cases at once

Preferred

• Experience with marketplaces like Amazon, Shopify, TikTok Shop, eBay or Alibaba

• Exposure to DMCA, trademark complaints, IP enforcement, fraud reporting or online abuse workflows

• Background in e-commerce, digital operations, customer operations, trust and safety or marketplace enforcement

• Experience in a fast-paced startup or remote team

What You’ll Do

Threat Identification

• Review alerts from Bustem’s AI scanning system and confirm true infringements

• Find and flag counterfeit listings, scam websites, impersonation accounts, unauthorized sellers and fake ads

• Prioritize threats by urgency, client impact and revenue risk

• Spot repeat offenders and emerging platform trends

Enforcement and Takedowns

• File DMCA, trademark, fraud, marketplace, domain, hosting and social platform complaints across Shopify, Amazon, TikTok Shop, eBay, Alibaba, Instagram, Facebook, domains and hosting providers

• Track takedown progress from submission through resolution

• Document outcomes including success rate, time to action and resolution status

Case Ownership

• Own cases end to end from detection to enforcement to resolution

• Escalate urgent or complex issues with clear context and recommended next steps

Client and Internal Communication

• Communicate updates to the internal ops team, platform reps and clients when needed

Process Improvement

• Contribute to SOPs, enforcement playbooks, workflows and templates

• Identify recurring issues and platform patterns

What Great Looks Like

• Move quickly without sacrificing accuracy

• Follow through without constant direction

• Manage multiple active cases accurately

• Translate messy enforcement work into simple updates

• Keep case notes, trackers and records clean

• Help scale enforcement quality globally

Location

Remote, South Africa. You’ll join Bustem’s global enforcement team. A reliable internet connection and the ability to work flexible hours are required (1:00 PM - 9:00 PM SAST)

Compensation & Benefits

• 13,000 - 18,000 ZAR / Month (Base).

• Fully remote role, based in South Africa.

• Permanent position with ownership of enforcement cases from detection through resolution.