About Bustem
Bustem helps high-growth e-commerce brands find and shut down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse, then help brands enforce against it. We grow through content, inbound, and relationships.

Now we’re doubling down on enforcement and execution

About the Role
This is a client-facing role paired with real exposure to how enforcement actually works. You'll manage the client relationship end to end while partnering closely with an enforcement team lead to understand how threats are identified, escalated, and resolved, so you can speak to client cases with real fluency, not just relay updates.

If you're the kind of person who builds trust fast, stays organized across multiple accounts, and wants to actually understand the mechanics behind the work instead of just reporting on it, you'll do well here.

Main Job Responsibilities
Client Relationship Management
Own the client relationship from onboarding through renewal. Understand each client's brand, priorities, and risk areas well enough to anticipate what they'll need.

Enforcement Partnership
Work directly with a team lead to learn the enforcement side of the business: how threats are identified, how takedowns are executed, and how outcomes are tracked. Use this to translate enforcement activity into clear, accurate updates for clients.

Client Communication
Turn enforcement work into outcome-driven updates: what was found, what action was taken, and what results were achieved. Run regular check-ins and business reviews.

Case Visibility
Track open cases across your accounts. Flag urgent or high-impact issues to the enforcement team lead and follow up until clients have resolution.

Process & Improvement
Surface client feedback, recurring questions, and friction points. Use what you learn to improve how the team communicates enforcement outcomes and manages client expectations.

About You
• 3+ years of experience in customer success, account management, or a client-facing role, ideally in brand protection or e-commerce

• Strong communicator who can translate technical or operational work into clear updates

• Highly organized with the ability to manage multiple accounts at once

• Genuinely curious about the enforcement side of the business, not just satisfied with a high-level summary

What Great Looks Like
Someone who:

• Builds client trust quickly and maintains it

• Asks good questions and digs into the "why" behind enforcement outcomes

• Stays organized without needing to be chased

• Stays calm under pressure

• Is proactive and doesn't wait for direction

Location

• Remote, USA

Compensation:

• $90,000 - $120,000 Base Salary

• This range may span several levels that could apply to the role. Final salary depends on factors like level, relevant experience, skills, and expertise. The range covers base salary only, not benefits.