About Bustem

Bustem helps e-commerce brands identify and take down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse and enforce against it.

Bustem is bootstrapped, profitable, and growing fast: we hit $1M ARR within 60 days of launch and have since scaled to $5M+ ARR with zero outside investors. We’ve enforced takedowns on 100,000+ infringing listings, reclaimed over $1M in lost revenue, and now protect over 120+ brands. Fast-growing startups to global enterprises rely on Bustem to protect their revenue and their brand.

About the Role

We're hiring a GTM & Ops Engineer to build the systems, automations, and AI-driven workflows that make every team at Bustem run leaner and faster. This isn't a software engineering role — it's a hybrid of operations, automation, and applied AI, focused on removing manual work wherever it slows the business down. You don't need to be able to write production code; you need to be fluent with no-code/low-code automation platforms, APIs, and AI agent tools.

You'll work across our three biggest functions: GTM (prospecting, enrichment, outreach, CRM), Operations, and Client Success / Product Specialists (client onboarding, case management, reporting). Rather than owning one department's tooling, you'll be the person who builds and connects the systems that let a lean team operate like a much larger one.

Who You Are:

• Have worked in an operations engineering, GTM/revenue operations, or growth engineering capacity (agency experience is a plus)

• Have hands-on experience with automation and enrichment tooling (e.g., Clay, Zapier, Make, or similar workflow/data-waterfall platforms)

• Have built or orchestrated AI agents to filter, qualify, summarize, or follow up on work automatically — leads, tickets, cases, or internal requests

• Think in systems and workflows, not one-off scripts or siloed spreadsheets

• Fast, resourceful, and comfortable operating in an early-stage, still-being-defined environment

• Comfortable context-switching across departments and picking up the specific tools each team already uses (CRM, support/ticketing, case management, etc.)

Main Job Responsibilities

Build & Orchestrate Cross-Functional Systems

• Design and maintain workflows that connect GTM, Operations, and Client Success tools into a single, coherent system rather than disconnected point solutions

• Build and orchestrate AI agents that filter, qualify, triage, or follow up automatically — across lead pipelines, client cases, and internal ops requests

• Architect systems that connect prospecting, enrichment, outreach, and CRM for GTM; case management and reporting for CSM/Product Specialists; and recurring manual processes for Ops

Automate & Scale Across Departments

• Automate repetitive tasks wherever they show up: list building, enrichment, sequencing and follow-up for GTM; case triage and status updates for CSM; recurring admin and reporting for Ops

• Continuously test and refine automations based on real performance data, not assumptions

• Build reusable playbooks and templates each team can rely on without needing to loop you in every time

Own Data Quality & Tooling

• Maintain clean, reliable data across CRM, case management, and other operational tools

• Evaluate and implement new AI/automation tools as needs surface across departments

• Partner closely with GTM, Client Success, and Ops leads to understand what's actually slowing each team down, and prioritize accordingly

What Great Looks Like

• Each department you touch has fewer manual, repetitive tasks and a steady flow of clean, reliable data

• You continuously find and close automation gaps before someone has to file a request

• You bring new AI/automation tooling to the team before anyone has to ask

• You make it possible for a lean team to run GTM, Ops, and Client Success like a much larger organization

Location

On-Site, New York, NY

Compensation & Benefits

• $110,000–$130,000 salary

• Daily Lunch & Dinner Stipend

• Working directly alongside the founder and function leads across GTM, Ops, and Client Success

• Ground-floor opportunity to define what “GTM & Ops engineering” means at Bustem

This range may span several levels that could apply to the role. Final salary depends on factors like level, relevant experience, skills, and expertise.